Regional Lead of Customs & Trade Compliance Operations (m/f/d)

BE AN ESSENTIAL PART OF EVERYDAY LIFE

DHL Supply Chain is the world’s leading contract logistics provider. We combine value-added and management services with traditional fulfilment and distribution to help our customers improve performance and create long-term competitive advantage.

With operations across multiple countries and industries, we offer an international environment where expertise, collaboration and innovation come together to address complex supply chain challenges.

Join DHL Supply Chain as Regional Lead of Customs & Trade Compliance Operations and help shape compliant, high-performing customs operations across Europe. In this influential regional role, you will translate strategy into action, guide a strong international community and work with senior stakeholders to make trade compliance a true business enabler.

What will your responsibilities be?

• Shape and implement the regional customs and trade compliance operations strategy in line with business priorities, corporate policies and regulatory requirements.
• Plan, coordinate and monitor customs operations across the region to ensure compliance, operational quality and consistently strong performance.
• Establish and embed standard processes, procedures, KPIs and governance mechanisms that drive transparency and continuous improvement.
• Act as the regional escalation point for operational non-compliance, leading effective resolution in close partnership with Customs Compliance and other regulatory teams.
• Analyze complex operational challenges, identify risks and opportunities, and introduce best practices that improve effectiveness and efficiency.
• Lead and connect the regional customs operations community, providing guidance on customs and bonded warehousing and sharing expertise across operations, sales and global networks.
• Build trusted relationships with senior leaders, customers, customs authorities and other key stakeholders, including support for customer negotiations.
• Guide country and local leaders in a matrix environment, strengthening capability, engagement and performance while anticipating regulatory change.

You won’t find another Regional Lead of Customs & Trade Compliance Operations position like the one you’ll find with DHL Supply Chain.

Now, here’s what we need from you

• A Master’s degree in a relevant field or an equivalent combination of education and senior-level professional experience.
• More than ten years of customs and trade compliance experience in a complex international organisation, including regional regulatory knowledge.
• Proven ability to lead regional operations, multiple teams and senior stakeholders in a matrix environment.
• A strategic and analytical mindset, combined with excellent influencing, negotiation, facilitation and communication skills.
• Residence in the European Union, willingness to travel as required and a driving license valid in the European Union.

What can you bring as a plus?

• Experience working with customs authorities, customers and senior leaders across several countries.
• A track record in continuous improvement, project delivery and KPI-based performance management.
• Knowledge of customs brokerage, bonded warehousing, classification, valuation, origin, sanctions and export controls.

What do we offer?

• Full-time position with flexible working time
• Hybrid working environment
• Competitive salary package in the logistics provider sector
• Great career and personal development opportunities within the whole multi-national DHL organization, depending on the competencies and career aspirations
• Collaborate with an international network and grow your expertise in an inclusive, purpose-driven environment
• Local employee benefits

We look forward to receiving your application. Applications are welcome from across Europe